Privacy Policy

From the Owner

You're trusting me with your information when you visit my store, and I take that seriously.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information. My goal is to be as Upfront, Honest, and Transparent here as I am everywhere else at EarthWell Collective.

If anything is unclear, please email me directly at janice@earthwellcollective.com. I'll personally make sure your questions are answered.

— Janice

Founder, EarthWell Collective

Privacy Policy

Last Updated: June 25, 2026

At EarthWell Collective, protecting your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit earthwellcollective.com or purchase our products.

Information We Collect

When you visit our website or place an order, we may collect:

Contact information such as your name, email address, shipping address, billing address, and phone number.
Payment information necessary to process your order. Payments are securely processed through trusted providers such as Shopify Payments, Shop Pay, PayPal, and other approved payment processors. EarthWell Collective never stores or has access to your complete credit card information.
Order history, including products purchased and subscription preferences.
Browsing information collected through cookies and similar technologies, including pages visited, device type, browser type, IP address, referring website, and time spent on our website.
Information you provide when contacting customer support or subscribing to our newsletter.
Communications between you and EarthWell Collective, including emails, messages, and inquiries submitted through our contact forms.

How We Use Your Information

We use your information to:

Process and fulfill your orders.
Coordinate shipping with our fulfillment partners.
Send order confirmations, shipping updates, and delivery notifications.
Manage subscriptions and recurring orders, when applicable.
Respond to customer service requests.
Improve our website, products, and customer experience.
Detect, prevent, and investigate fraud.
Comply with legal obligations.
Send newsletters, promotions, and educational wellness content only if you've chosen to receive them. You may unsubscribe at any time using the link provided in every email.

We Do Not Sell Your Personal Information

EarthWell Collective does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We believe your personal information belongs to you.

Under applicable privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the right to know that we do not sell your personal information.

Information Sharing

We only share information with trusted companies that help us operate our business, including:

Shopify (our e-commerce platform)
Shopify Payments, Shop Pay, PayPal, and approved payment processors
Shipping and fulfillment providers
Klaviyo (for email communications, if you've subscribed)
Trusted technology providers who help us securely operate and improve our website

These service providers are contractually required to protect your information and may only use it to perform services on our behalf.

We may also disclose information if required by law, to protect our legal rights, prevent fraud, or in connection with the sale, merger, or transfer of our business.

Your Privacy Rights

You have the right to:

Access the personal information we maintain about you.
Correct inaccurate information.
Request deletion of your information, subject to legal requirements that require us to retain certain records.
Object to or restrict certain processing activities.
Receive a portable copy of your information.
Opt out of marketing communications at any time by clicking the unsubscribe link included in our emails.

To exercise any of these rights, please contact us at:

janice@earthwellcollective.com

We strive to respond to all privacy-related requests within 1–2 business days and within any timeframes required by applicable law.

California Residents (CCPA / CPRA)

If you are a California resident, you may have additional rights, including:

The right to know what personal information we collect, use, disclose, and retain.
The right to request deletion of your personal information.
The right to correct inaccurate personal information.
The right to opt out of the sale or sharing of personal information for cross-context behavioral advertising. (EarthWell Collective does not sell or share your personal information for these purposes.)
The right to limit the use of sensitive personal information where applicable.
The right not to be discriminated against for exercising your privacy rights.

Requests may be submitted by emailing:

janice@earthwellcollective.com

Canadian Residents (PIPEDA)

Canadian residents have the right to access, correct, and request deletion of their personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

To exercise these rights, please email:

janice@earthwellcollective.com

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your shopping cart and preferences.
Improve website performance.
Analyze website traffic.
Measure the effectiveness of marketing campaigns (where applicable).

We use:

Essential Cookies
Analytics Cookies
Marketing Cookies (when permitted)

You may disable cookies through your browser settings, although doing so may affect certain features of the website, including checkout functionality.

At this time, our website does not respond to "Do Not Track" browser signals because there is currently no universally accepted industry standard.

Security

Protecting your information is important to us.

We use SSL encryption, secure Shopify hosting, and PCI-compliant payment processors to safeguard your personal information.

Although no method of electronic transmission is 100% secure, we follow industry best practices to protect your information.

If you believe your account or information has been compromised, please contact us immediately at:

janice@earthwellcollective.com

Children's Privacy

EarthWell Collective is intended for adults.

We do not knowingly collect personal information from children under the age of 13.

If we learn that personal information has been collected from a child under 13 without verified parental consent, we will promptly delete that information.

If you believe a child has provided us with personal information, please contact us immediately.

Data Retention

We retain personal information only for as long as necessary to:

Fulfill your orders.
Manage subscriptions.
Comply with legal, accounting, and tax obligations.
Resolve disputes.
Enforce our agreements.

When information is no longer required, it is securely deleted or anonymized.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or operational practices.

When significant changes are made, we will update the "Last Updated" date above and, where appropriate, notify customers through email or a notice on our website.

Your continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.